Legal
Refund policy
When Ranktide gives refunds for subscriptions, top-up credits and AppSumo licences, and how to ask for one.
Last updated: 11 November 2026
1. Subscriptions
You can cancel a monthly or annual subscription at any time from Billing in the app. Your plan stays active until the end of the period you have already paid for, then your organisation moves to the Free plan.
We do not give partial or prorated refunds for unused time or unused credits, except where the law requires it. This applies to annual plans as well as monthly ones.
2. Plan changes
When you upgrade, Stripe charges the prorated difference straight away. When you downgrade, the change takes effect at the end of the current billing period, so there is nothing to refund.
3. Top-up credits
Top-up credits are not refundable except where the law requires it. They do not expire while your organisation exists.
4. Billing errors
If we charge you twice for the same thing, or charge you by mistake, we refund the incorrect amount to your original payment method. If credits were used for an action that failed because of a fault on our side, tell us. We will check and restore them where the fault was ours.
5. AppSumo purchases
AppSumo licences are refunded through AppSumo, under AppSumo's policy, within 60 days of purchase. We cannot refund AppSumo orders directly, so please contact AppSumo for these.
If a licence is refunded or deactivated, your organisation moves to the Free plan. Top-ups bought in Ranktide with an AppSumo licence follow section 3.
6. Your legal rights
Some laws give you a right to cancel or to a refund, such as a 14-day cancellation right for consumers in the EU and UK. Nothing in this policy limits a right you have under the law.
7. How to ask for a refund
Email support@ranktide.io from the email address on your account. Include:
- your organisation's name;
- the invoice number or the date and amount of the charge;
- what went wrong.
We reply within a few business days. Approved refunds go back to the original payment method. Your bank may take 5 to 10 business days to show them.
Please contact us before disputing a charge with your bank. It is usually the faster way to sort it out.