Terms of service | Ranktide

1. About these terms

These terms are an agreement between you and MASDE Agency ("we", "us", "our"). We run Ranktide: the website at ranktide.io, the app at app.ranktide.io, the Ranktide API, the MCP server and the free SEO tools (together, "Ranktide" or the "service").

If you use Ranktide for a company or other organisation, you accept these terms on its behalf and confirm you are allowed to. "You" then means that organisation.

These policies also apply and form part of these terms:

Ranktide is a business tool. You must be at least 18 to create an account. Nothing in these terms limits rights you have under consumer law that a contract cannot take away.

2. Accounts and organisations

Your account. You sign up with an email and password or with Google. Give us accurate details and keep them up to date. Keep your password and API keys secret. You are responsible for what happens under your account. If you think someone has accessed it without permission, email security@ranktide.io.

Organisations. Work in Ranktide happens inside an organisation (also called a workspace). Plans, credits, projects and connected accounts belong to the organisation, not to one person. Each organisation has an owner and can have admins and members. The owner and admins manage members, billing and settings. When a member leaves, the work they created stays with the organisation.

Seats. Each plan includes a number of seats. A seat is for one named person. Do not share one login between several people.

Closing your account. You can delete your account from Settings. Deletion is scheduled 14 days after you ask, and the Privacy policy explains what happens to your data. If you own an organisation that has other members, hand it over to one of them first.

3. Plans and credits

Plans. Ranktide has a Free plan and paid plans, billed monthly or annually. Each plan's price, limits and features are on the pricing page.

Credits are prepaid usage. Actions that cost us money to run, such as keyword and backlink lookups from data providers, AI model calls and rendered audit pages, use credits. One credit equals $0.001 of usage, so 1,000 credits equal $1. Each action uses credits equal to its underlying cost multiplied by your plan's usage markup. Current rates and markups are on the pricing page. Our providers' prices can change, so the credit cost of an action can change too.

Plan credits. Paid plans include credits for each month of the plan. They reset at the start of the next month and do not roll over. The Free plan includes a one-time grant of credits.

Top-up credits. On paid plans you can buy extra credits. Top-up credits do not expire while your organisation exists, and they are used after the month's plan credits run out. Credits have no cash value, cannot be transferred or exchanged, and are not refundable except where the law requires it or our Refund policy says so. Unused credits end when the organisation is deleted.

Running out. When an organisation has no credits left, actions that need credits stop until you add more.

Changing plans. Upgrades take effect straight away and Stripe charges the prorated difference. The new plan's credits replace any plan credits left from the old plan. Downgrades take effect at the end of the current billing period. If your usage is above the new plan's limits, some features may pause until you are within them.

4. Your own DataForSEO key

On plans that include it, you can connect your own DataForSEO account ("bring your own key"). Data requests made for your organisation then bill to that DataForSEO account instead of using credits. AI and page rendering still use credits.

You are responsible for that DataForSEO account: its terms with DataForSEO, its balance and every charge made with it, including requests your members or connected AI assistants trigger. We are not responsible for DataForSEO's charges, outages or decisions about your account. If the key stops working, features that need it may stop until you fix or remove it. We store the key encrypted and use it only for your organisation's requests.

5. AppSumo licences

If you bought Ranktide through AppSumo, AppSumo's terms also apply to your purchase.

Redeem your licence within 60 days of purchase.
A lifetime licence gives the organisation you redeem it in access to Ranktide at the tier you bought, for as long as we offer Ranktide. It includes future updates to that tier's features. It is not a promise to run the service for any fixed number of years.
Each tier has the limits of the matching plan on the pricing page, a monthly credit allowance at cost, use of your own DataForSEO key, and top-ups at cost.
One licence applies per organisation. Licences cannot be stacked. You change tiers on AppSumo.
An organisation with an active AppSumo licence cannot also hold a Ranktide subscription. It can still buy top-ups.
Refunds for AppSumo purchases go through AppSumo. If a licence is refunded or deactivated, the organisation moves to the Free plan.

6. Acceptable use

You must follow our Acceptable use policy. It covers crawling and audits, data and API use, free tools, AI features and security testing.

7. Your data

What you own. "Customer data" means what you and your members put into Ranktide (such as websites, keywords, prompts, report settings and logos) and data from accounts you connect. You keep all rights in it.

What you let us do with it. You give us permission to host, copy, process and display customer data only to run, secure and support Ranktide for you, and as the Privacy policy describes. We may use aggregated data that does not identify you or your organisation to operate and improve the service.

Your responsibilities. You confirm you have the rights and permissions needed for the customer data you add. Only connect Google accounts, Search Console properties and Analytics properties you are allowed to access, including your clients' accounts.

Feedback. If you send us ideas or feedback, we may use them without any obligation to you.

8. Third-party SEO data

Search volumes, rankings, backlinks, traffic estimates, keyword difficulty, AI answers and similar data come from third parties such as DataForSEO and Google. Much of it is an estimate. It is provided as is. We do not promise it is accurate, complete or current, or that it matches what Google or other tools show.

You may use results in your own work and in deliverables for your clients. You may not resell or redistribute the raw data as a standalone data product or feed, or use it to build a competing data service. Our data providers' terms may add further limits.

9. Client reports and white-label

On plans that include it, you can add your own branding to reports and share them with clients. You are responsible for the reports you send and for having the right to use any logo or brand you upload.

Anyone with a report's share link can open that report. Revoke the link to stop access. White-label lets you present reports under your brand. It does not let you resell access to Ranktide itself.

10. AI features and assistant connections

AI output. The in-app AI assistant and other AI features use third-party AI models. Their output can be wrong or incomplete. Check it before you rely on it or publish it. You are responsible for how you use it.

Connecting assistants. You can connect AI assistants and other clients (such as Claude, ChatGPT or Cursor) to your organisation through MCP or an API key. You choose which assistants to connect and what to ask them. Data you request through an assistant goes to that assistant, and its provider's terms apply to it. Actions an assistant takes through your connection, including ones that use credits, count as yours. You can disconnect an assistant or revoke an API key at any time.

11. Free tools

The free SEO tools on our website have daily limits, may change or stop at any time and are provided as is. Automated use is not allowed.

12. Availability and changes

We work to keep Ranktide available, but we do not promise any level of uptime unless we agree to one in writing. Maintenance and outages at providers we rely on, such as Google, DataForSEO or Cloudflare, can affect features.

We may add, change or remove features. If a change materially reduces what you pay for, we will tell you before it takes effect where we reasonably can. If we stop offering Ranktide entirely, we will give at least 30 days' notice and refund any prepaid subscription fees for the period after the shutdown date.

13. Fees, payment and taxes

Billing. Paid plans are billed in advance, monthly or annually, through our payment processor, Stripe. By subscribing, you authorise us to charge your payment method at each renewal until you cancel. Prices are in US dollars.

Taxes. Prices do not include taxes unless we say so. You pay any VAT, GST, sales or similar taxes that apply. We collect them where the law requires us to.

Failed payments. If a payment fails, Stripe may try again. If it still fails, we may move the organisation to the Free plan or pause paid features until payment succeeds.

Price changes. We will give at least 30 days' notice before a price change applies to your plan. The new price starts at your next renewal after the notice period. You can cancel before then.

Billing disputes. If you think a charge is wrong, email support@ranktide.io before you dispute it with your bank, so we can fix it quickly.

14. Cancellation

You can cancel a subscription at any time from Billing in the app. Your plan stays active until the end of the period you have paid for, then moves to the Free plan. Cancelling does not give you a refund for the rest of the period, except as our Refund policy or the law provides. This applies to monthly and annual plans.

15. Suspension and termination

You can stop using Ranktide at any time.

We may suspend or end your access if you materially break these terms or the Acceptable use policy, if you do not pay, if your use creates a security or legal risk for us or others, or if the law requires it. Where it is reasonable, we will tell you first and give you a chance to fix the problem. We may act without notice in serious or urgent cases.

When access ends, unused credits end too, unless the law requires a refund. We delete your data as the Privacy policy describes. Export anything you need before then. Sections 4, 7, 8 and 16 to 22 continue after these terms end.

16. Our rights

We and our licensors own Ranktide, including its software, design and brand. While your organisation has access, we give you a limited, non-exclusive, non-transferable right to use Ranktide for your own business and your work for clients, under these terms.

17. Disclaimer

To the extent the law allows, Ranktide is provided "as is" and "as available". We do not give warranties of any kind, express or implied, including fitness for a particular purpose, merchantability and non-infringement. We do not promise that using Ranktide will improve your rankings, traffic or revenue.

18. Limitation of liability

To the extent the law allows:

Neither side is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or goodwill.
Our total liability for all claims about Ranktide is limited to the greater of the amount you paid us in the 12 months before the claim and $100.

These limits do not apply where the law does not allow them, such as liability for fraud or for death or personal injury caused by negligence.

19. Indemnity

You will defend and indemnify us against third-party claims, and the costs that come from them, arising from your customer data, your breach of these terms or the Acceptable use policy, or your use of Ranktide against the law. We will tell you about the claim promptly, let you control the defence and give you reasonable help at your cost.

20. Changes to these terms

We may update these terms. For material changes, we will email account owners or show a notice in the app at least 30 days before the changes take effect. If you keep using Ranktide after that date, the new terms apply. If you do not agree, cancel before the changes take effect.

21. Governing law and disputes

These terms are governed by the laws of the Republic of South Africa. The High Court of South Africa, Western Cape Division, Cape Town, has exclusive jurisdiction, except where consumer law gives you the right to bring a claim where you live.

Before starting a formal claim, email legal@ranktide.io and give us 30 days to try to resolve it.

22. General

These terms and the policies they link to are the whole agreement between us about Ranktide. A separate written agreement signed by both sides takes priority over them where the two conflict.
You may not transfer these terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets, and will tell you if we do.
If a court finds part of these terms unenforceable, the rest still applies.
Not enforcing a right straight away does not waive it.
Neither side is responsible for delays caused by events outside its reasonable control.
We send notices to the email address on the organisation owner's account. Send notices to us at legal@ranktide.io.
Nobody other than you and us has rights under these terms.

23. Contact

MASDE Agency, 113 Loop Street, Cape Town, 8001, South Africa

Legal questions: legal@ranktide.io
Account and billing help: support@ranktide.io